https://myplaylist.io/home daily 1.0 2025-10-13 https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/6c64cc7c-ac29-46ce-a343-82e64e8f24c6/playlist_hero_image.png Zendesk Apps by Playlist - Zendesk apps by Playlist Playlist offers a suite of tools to help you address your unique business requirements. https://myplaylist.io/zendesk daily 0.75 2023-03-21 https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/ae02defa-7586-429e-bd4e-68afd2c0c003/playlist-app-image.png Zendesk Apps by Playlist - Sample app image Routing (formerly known as Playlist Ticket Assignment) is our flagship app, but we offer a variety of tools to help you improve the customer experience and your support workflows. All of our apps work inside your Zendesk, so you don’t have to manage settings through another platform. https://myplaylist.io/zendesk/round-robin-app daily 0.75 2022-06-21 https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/9e0289cb-096d-4710-877a-e49ef24546b9/routing_queue.png Zendesk Support Routing App - Routing queue Configure queues to automatically assign tickets with round robin or skills-based routing. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/25029679-4ba3-4e3f-93a0-1656ef2b71b4/zendesk_schedule%401x.png Zendesk Support Routing App - Zendesk schedule Leverage schedules in Zendesk to route tickets based on agent working hours. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/e923bcf5-284d-4cc6-a3be-8753088fbf85/agent_capacity.png Zendesk Support Routing App - Agent capacity ticket limits Set ticket limits to prevent overwhelming the team. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/4ac47281-afd7-465a-9040-393e9e7b129b/realtime_routing_webhook.png Zendesk Support Routing App - Real-time routing webhook for WhatsApp Route WhatsApp and social messaging tickets immediately with the Real-Time Routing Webhook. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/2f54d91d-3039-494d-8176-ec51dd45fb7f/team_dashboard.png Zendesk Support Routing App - Team dashboard for supervisors Supervisors can manage the status of each agent from the team dashboard. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/f37c11c1-9eb0-49c9-b393-01934eef846a/agent_availability_report.png Zendesk Support Routing App - Agent availability reports Built-in reports show how much time agents spent in each status. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/0dced6b9-5354-493b-8ae2-00bb2d4c2e6d/playlist_button_demo.gif Zendesk Support Routing App - Playlist button demo Alternative to Zendesk’s Guided mode. Agents are empowered to pull the right tickets at their own pace with the click of a button. Configure different prioritization rules for different agents. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Zendesk Support Routing App https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Zendesk Support Routing App https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Zendesk Support Routing App https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607638148090-Y6OFDI575CM3NQV732RJ/Large+JPG-Aro+Ha_0387.jpg Zendesk Support Routing App https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607628784608-5D22G9GPLHDSAB2IXC2G/Large+JPG-Aro+Ha_0638.jpg Zendesk Support Routing App https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1589847743861-GWVMBPD7Z7WQRQL9IZZ8/Large+JPG-Aro+Ha_0380.jpg Zendesk Support Routing App https://myplaylist.io/zendesk/auto-merge-duplicate-tickets-app daily 0.75 2023-03-21 https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/3116b687-2058-4e28-96dc-ac506112f3f6/automerge.png Automatically merge duplicate tickets in Zendesk - Merge rule options Create merge rules with specific parameters. For example, you can specify if tickets should be merged into the new ticket or the older ticket. Then, reference the Merge Rule ID in your trigger’s “notify active webhook” action. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/6eefa684-d5b4-4a74-93ad-e450e6dadb4a/merge_rules.png Automatically merge duplicate tickets in Zendesk - Merge rules Create different rules for different scenarios. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/a74bc041-7317-47e4-a22b-fa644cda5d11/matching_criteria.png Automatically merge duplicate tickets in Zendesk - Matching criteria Select fields that should match when searching for duplicates. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/2ec3b40a-6f46-4071-8f17-3fdf900c5b7f/merge_comments.png Automatically merge duplicate tickets in Zendesk - Merge comments Customize merge comments with special placeholders. Optionally, make them public so that requesters are notified when tickets are auto merged. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/cbbe814d-4a9e-4275-bfa4-b75dbc2053aa/automerge_webhook.png Automatically merge duplicate tickets in Zendesk - Auto merging Zendesk tickets in real time Once you have configured merge rules, create a trigger to notify the Auto Merge Webhook included with the app. If the webhook finds a duplicate based on your rule, it will be merged immediately. https://myplaylist.io/zendesk/ticket-merge-app daily 0.75 2022-07-08 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Ticket Merge https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Ticket Merge https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Ticket Merge https://myplaylist.io/zendesk/customer-360-app daily 0.75 2022-03-25 https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/d88baf79-7720-4b00-bc31-5583dd669431/looker_customer_lookup.png Customer 360 App for Zendesk Support - Looker customer lookup dashboard Leverage your existing Looker dashboards to provide your agents with a 360 customer view in Zendesk. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/4be82ffe-0049-4ba8-9e39-639b62b57c2b/screenshot-2.png Customer 360 App for Zendesk Support - Customer 360 dashboard configuration Customer 360 provides special placeholders. Automatically look up customers by email, user ID, or custom field. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/1aa63488-2212-460b-ac7c-79dde0c27c96/customer-360-smart-buttons.png Customer 360 App for Zendesk Support - Smart buttons Create shortcuts to pull up the customer’s profile in your admin tool or third-party system. https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/981e08b6-04a3-4b67-b711-10fa7fc2f147/screenshot-0.png Customer 360 App for Zendesk Support - Contextual data in Zendesk Your agents now have access to important information at their finger tips. https://myplaylist.io/zendesk/sell-crm-customer-360-app daily 0.75 2022-03-25 https://images.squarespace-cdn.com/content/v1/61a12eb661f41976083bdc84/c6ef975e-aa09-411b-b232-095dca8216f4/customer-360-sell-screenshot.png Customer 360 App for Zendesk Sell CRM - Customer 360 for Zendesk Sell CRM app image Similar to Customer 360 for Support (ticketing system), you can embed Looker dashboards in Zendesk Sell CRM to provide reps with a 360 view of the customer. Special placeholders allow you to look up customers by email, phone, or custom field. Place the dashboards on Leads, Contacts, Companies, or Deals. Boost productivity by 25%. No coding or custom integration work required. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Customer 360 App for Zendesk Sell CRM https://myplaylist.io/zendesk/agent-dashboard-app daily 0.75 2022-03-25 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Agent Dashboard App for Zendesk