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Auto Merge by Playlist

Automatically merge duplicate tickets from the same requester

Try it free on Zendesk Marketplace
Try it free on Zendesk Marketplace
 

The original auto merging app for Zendesk

When customers submit multiple tickets about the same issue, Auto Merge detects and consolidates them automatically based on your rules — no agent action required. Keep your queues clean, reduce duplicate work, and give customers a single, coherent thread for their request.

 

What's included

Merge incoming tickets in real time with a trigger
Merge your backlog with scheduled jobs
Create rules for different scenarios
Match on any ticket field to identify duplicates
Match patterns in the subject line
Set a time window to limit merging to recent tickets
Restrict merging to tickets that meet specific conditions
Merge into the newer or older ticket
Customize merge comments with special placeholders
Available on
Zendesk Marketplace
Free trial available
Customer stories

What teams say about Auto Merge

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“Auto Merge is truly the BEST THING EVER, it is simple, easy to set up and extremely powerful. It's given us back so much time.”

B
Barbara
Head of Customer Success
“

“This app is absolutely amazing! - It helps us control our queue so smoothly.”

J
Juan Espinosa
Zendesk Administrator

Ready to try Auto Merge?

14-day free trial available on the Marketplace

Get it now →
Get it now →