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Zendesk Support Ticket Merge App

Merge duplicate tickets directly from the ticket sidebar

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14-day free trial
$4 per agent per month

No credit card required. Use coupon code TRIALWOCC at signup.

 

  • Potential duplicates

    Ticket sidebar automatically displays potential duplicates from the same requester.

  • Bulk merge tickets quickly

    Select multiple duplicates from the ticket sidebar and click merge. No pop-ups to slow you down.

  • Matching criteria

    Restrict merging to only tickets with a matching brand or those within the agent’s groups.

  • Roll up priority and tags

    Carry over tags and priority from merged tickets.

  • Customizable merge comments

    Customize the template for merge comments with special placeholders.

  • Required fields

    Enforce required fields for merging.