Ticket Merge app icon

Zendesk Support Ticket Merge App

Merge tickets efficiently with a streamlined merging experience in Zendesk

14-day free trial
$4 per agent per month

No credit card required with coupon code TRIALWOCC

 

  • Potential duplicates

    Ticket sidebar automatically displays potential duplicates from the same requester.

  • Bulk merge tickets quickly

    Select multiple tickets and bulk merge them all at once without leaving the ticket. No pop-up forms to slow you down.

  • Matching criteria

    Restrict merging to only tickets with a matching brand or those within the agent’s groups.

  • Roll up priority and tags

    Carry over tags and priority from merged tickets.

  • Merge comments

    Customize the template for merge comments with special placeholders.

  • Required fields

    Enforce required fields for merging.