Ticket Merge

Merge duplicate tickets directly from the ticket sidebar

Try it free on Zendesk Marketplace
Try it free on Zendesk Marketplace

About Ticket Merge

Ticket Merge puts manual duplicate management right where agents work. From any ticket sidebar, agents can search for related tickets and merge them with one click — without switching screens or leaving the current ticket.

 

What's included

Automatically flag potential duplicates from the same requester
Merge multiple tickets with one click from the ticket sidebar
Carry over comments with their original timestamps
Customize merge comments with placeholders
Roll up tags and priority
Restrict to tickets within the agent's groups
Show only tickets with a matching brand
Enforce required fields before merging
Available on
Zendesk Marketplace
Free trial available

Ready to try Ticket Merge?

14-day free trial available on the Marketplace

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Get it now →