Better ticket management,
built for Zendesk
Playlist builds focused apps that help support teams spend less time sorting tickets and more time solving them
Our flagship apps
Two apps that together cover the most common ticket management challenges in Zendesk.
Distribute tickets equally with round robin or pull on demand
Automatically merge duplicate tickets from the same requester
Loved by support teams
“Absolutely amazing, it helps control our ticket volumes as well as distribute tickets equally to all our agents.”
“Auto Merge is truly the BEST THING EVER, it is simple, easy to set up and extremely powerful. It’s given us back so much time. We created a view to just watch all our merges and we can see tickets being answered more quickly and efficiently.”
“LOVE Playlist! Empowering agents to request more tickets rather than assigning them manually is a gamechanger. Different agents can request tickets from different views based on different rules…”
“We started using Customer 360 because building an internal read-only dashboard for our support agents would take too much eng time and resources to finish. I was able to build a dashboard in a day or two and increase our agent’s performance by 25%…”