Better ticket management,
built for Zendesk
Playlist builds focused apps that help support teams spend less time sorting tickets and more time resolving them.
Our flagship apps
Two apps that together cover the most common ticket management challenges in Zendesk.
Distribute tickets equally with Round Robin and pull-based ticket assignment.
The original self-serve auto merging app. Automatically merge duplicate tickets from the same requester.
Loved by support teams
“Absolutely amazing, it helps control our ticket volumes as well as distribute tickets equally to all our agents.”
“Auto Merge is truly the BEST THING EVER, it is simple, easy to set up and extremely powerful. It’s given us back so much time. We created a view to just watch all our merges and we can see tickets being answered more quickly and efficiently.”
“LOVE Playlist! Empowering agents to request more tickets rather than assigning them manually is a gamechanger. Different agents can request tickets from different views based on different rules…”
Ready to improve the way your team handles tickets?
All Playlist apps are available on the Zendesk Marketplace. Free trials available.