Zendesk Marketplace Apps
Better ticket management, built for Zendesk
Apps that help you spend less time sorting tickets and more time solving them.
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Two apps that together cover the most common ticket management challenges in Zendesk.
Routing
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Distribute tickets equally with round robin and pull assignment
Ticket Queue
#1042
Login not working
#1043
Billing question
#1044
Feature request
Auto-distributed
Agent Inboxes
A
Alex
1 ticket
S
Sam
1 ticket
J
Jordan
1 ticket
Round robin distribution
Pull-based self-assignment
Works with existing Zendesk views
Auto Merge
Top Rated
Automatically merge duplicate tickets from the same requester
Before — 3 duplicate tickets
#2011
from: sarah@example.com
Can't log in
#2012
from: sarah@example.com
Login broken?
#2013
from: sarah@example.com
Access issue
Auto Merge detects duplicates
After — 1 clean ticket
#2011
Can't log in to my account
3 merged
Automatic duplicate detection
Requester-based matching
No agent action required