Zendesk Marketplace Apps
Zendesk apps your support team will actually love
Playlist builds focused apps that help you spend less time sorting tickets and more time solving them
Most Popular
Our flagship apps
Two apps that together cover the most common ticket management challenges in Zendesk.
Routing
Most Popular
Distribute tickets equally with round robin and pull-based assignment
Ticket Queue
#1042
Login not working
#1043
Billing question
#1044
Feature request
Auto-distributed
Agent Inboxes
A
Alex
1 ticket
S
Sam
1 ticket
J
Jordan
1 ticket
Round robin distribution
Pull-based self-assignment
Works with existing Zendesk views
Auto Merge
Top Rated
Automatically merge duplicate tickets from the same requester
Before — 3 duplicate tickets
#2011
from: sarah@example.com
Can't log in
#2012
from: sarah@example.com
Login broken?
#2013
from: sarah@example.com
Access issue
Auto Merge detects duplicates
After — 1 clean ticket
#2011
Can't log in to my account
3 merged
Automatic duplicate detection
Requester-based matching
No agent action required
What customers say
Loved by support teams
“
Routing
“Absolutely amazing, it helps control our ticket volumes as well as distribute tickets equally to all our agents.”
“
Auto Merge
“Auto Merge is truly the BEST THING EVER, it is simple, easy to set up and extremely powerful. It’s given us back so much time.”
“
Routing
“LOVE Playlist! Empowering agents to request more tickets rather than assigning them manually is a gamechanger.”